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Frequently Asked Questions

I've forgotten my password, how can I request a new one?

If you have forgotten your password you can request a new password. To do this, you will need to input your username and a new password will be emailed to you. Your username will be a combination of your first and last names, for example John Smith becomes JSmith. If you cannot remember your username or you do not receive a new password after 24 hours please contact us.

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How do I login?

To login to the site you must first have registered as a user, if you have already done that then you can login using your username and password in the top right corner of any page on the site. Your username will be a combination of your first and last names, for example John Smith becomes JSmith, and your password will be a random password generated upon registration and included in your registration email.

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How do I change my password?

To change your password you must be logged in as a registered user. Once you have logged in, the box at the top right of the page will contain a link called "Profile" (screenshot), if you go to this page and click "Password" in the right hand menu (screenshot). You will now be asked to put in your old password before choosing a new one. We recommend you use a secure password which is a combination of letters and numbers and at least 8 characters long. Please refrain from using easily guessable words/dates in your password as these make them less secure.

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How do I navigate around the site?

To move around the site there is a horizontal menu bar near the top of every page (screenshot). By clicking the items on this menu bar you can navigate between pages on the site. There are also some helpful links located at the bottom of every page in case you get stuck. You can also navigate around the site by using the search box to search for content.

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Where can I find the eLearning courses?

You can find the eLearning courses within the Training Catalogue.

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How do I access an eLearning course?

To access a course, go to the Training Catalogue and choose the course you want to complete. Once you have read the course details you should click "Start training" in the Course Actions box (screenshot), a popup will open listing the individual modules in the course. To open each module click the title to open up the course window. There will be instructions for each course in the course window. Once you have completed a module and closed the course window, your progress will update and the module status indicator will change to reflect your progress through the module.

There are three different status indicators:

start You have not yet started this module

started You have started but not completed this module

complete You have completed this module

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What does "request enrolment" mean?

A course may be set so that only certain members can access it; this may be for a variety of reasons. If you see this message and you wish to access the course, please click "request enrolment" and a message will be sent to an administrator who will then review your request. This may take up to 24 hours from when you request enrolment.

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Why is my course progress not updating?

If you have already completed a course and you go to review the content again, any scores/progress for that course will not be updated. Your progress may only be showing as partially complete because you have not fully completed a course. If all sections available show as complete, yet your course progress is not updating, or if a section within a course is not completing, then please contact us.

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How do I submit feedback for an eLearning course?

Once you have completed a course, in the Course Actions box you will see two links, one of them will be "Complete survey" (screenshot) if you click this link a survey will open in a new window with a few short questions asking for feedback on that course item.

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How can I search for content on the site?

To search the site, enter keywords for the content you are looking for into the search box and click search. The search results page is split up into two sections, results from the course catalogue and results from the rest of the site. Course catalogue results are obtained by searching through the course details for each course.

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Do you use cookies to store my data?

3M may obtain information about you by installing a “tag” on your computer’s hard drive. This tag is known as a “cookie.”

All of our 3M Internet Sites use “session cookies.” A session cookie is used to tag your computer with a computer-generated, unique identifier when you access our site. A session cookie does not identify you personally and expires after you close your browser. We use session cookies to collect statistical information about the ways visitors use our sites – which pages they visit, which links they use, and how long they stay on each page. We analyze this information (known as “clickstream data”) in statistical form to better understand our visitors’ interests and needs to improve the content and functionality of our sites.

Some 3M Internet sites also use “persistent cookies.” These cookies do not expire when you close your browser; they stay on your computer until you delete them. By assigning your computer a unique identifier, we are able to create a database of your previous choices and preferences, and in situations where these choices or preferences need to be collected again, they can be provided by us automatically, saving you time and effort. For example, after you make a purchase, if you decide to make another purchase, your shipping address will have been retained and will only need to be confirmed. If a 3M Internet Site uses “persistent cookies” we will notify you in the Privacy Statement posted on that site.

If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. Although you are not required to accept cookies when you visit a 3M Internet Site, you may be unable to use all of the functionality of the site if your browser rejects our cookies.


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